Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
BitcoinZmenáreň.sk Help Center
Bitcoin Exchange complaints department

Dear customer, you can write us a customer ticket here, where please indicate what the problem was.

  1. BitcoinZmenáreň.sk Help Center
  2. Customer support

Customer support

Welcome! You can raise a ticket using the options provided.

  • Claim / Complaint

    Do you have a problem with the transaction, or do you want to make a request / complaint? Select this option.

  • Verification

    For verification of your identity choose this option

  • Bitcoin Centrum

    Do you want to make an appointment at our Bitcoin center?

  • Apply for a job

    Do you want to work for us? Choose this option.

  • Emailed request

    Request received from your email support channel.

  • Suggestion for improvement

    Do you want to sugest any improvements? We are just an ear.

  • Report a bug

    Tell us about the problems you have discovered on our platform.

Powered by Jira Service Management
{"xsrfToken":"725bf0610457219fdb13d619fa73e4b0cfa952da_lout","branding":{"id":"1","key":"sup","name":"Customer support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cca331","headerLinkHoverBGColor":"#cca331","headerBadgeColor":"#cca331"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d5bdab93-372a-4e43-bcb1-858919463976/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjMxN2M4Yy05ZTlhLTQ1MTMtYjc5MS0yMWE0Y2MxNzBhZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ1YmRhYjkzLTM3MmEtNGU0My1iY2IxLTg1ODkxOTQ2Mzk3NiI6WyJyZWFkIl19LCJleHAiOjE3ODQ1NDI3NjQsIm5iZiI6MTc4NDU0MjE2NH0.atANY9IWyeN_45Bypp8fnEe2kRobzyjnPdBbp0TdXuk&client=eb317c8c-9e9a-4513-b791-21a4cc170adb&mode=fit","logoId":"d5bdab93-372a-4e43-bcb1-858919463976","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Customer portal","sharedPortalName":"BitcoinZmenáreň.sk Help Center","userInitialAnnouncementHeader":"Contact us","userInitialAnnouncementMessageWiki":"<p>☏ SK: +421 233 056 222 / CZ: +420 378 225 245 / GR: +302 311 181 183</p>\n<p>Customer support: <br> Monday - Friday: 09:00 - 19:30<br> Saturday - Sunday: 09:30 - 18:00</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Customer portal","sharedPortalName":"BitcoinZmenáreň.sk Help Center","announcementHeader":"Contact us","announcementMessage":"☏ SK: +421 233 056 222 / CZ: +420 378 225 245 / GR: +302 311 181 183\n\nCustomer support: \nMonday - Friday: 09:00 - 19:30\nSaturday - Sunday: 09:30 - 18:00","localeDisplayName":"English (United States)"},"sk-SK":{"helpCenterTitle":"BitcoinZmenáreň.sk - zákaznícka podpora","sharedPortalName":"Zákaznícky ticket","announcementHeader":"Kontaktujte nás:","announcementMessage":"☏ SK: +421 233 056 222 / CZ: +420 378 225 245 / GR: +302 311 181 183\n\nZákaznícka podpora: \nPondelok - Piatok: 09:00 - 19:30\nSobota - Nedeľa: 09:30 - 18:00","localeDisplayName":"Slovak (Slovakia)"},"cs-CZ":{"helpCenterTitle":"Bitcoin-Směnárna.cz - zákaznická podpora","sharedPortalName":"Zákaznický ticket","announcementHeader":"Kontaktujte nás:","announcementMessage":"☏ SK: +421 233 056 222 / CZ: +420 378 225 245 / GR: +302 311 181 183\n\nZákaznická podpora:\nPondělí - Pátek: 09:00 - 19:30\nSobota - Neděle: 09:30 - 18:00","localeDisplayName":"Czech (Czechia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/41d96cce-9430-48c4-9760-316e56c80f4b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjMxN2M4Yy05ZTlhLTQ1MTMtYjc5MS0yMWE0Y2MxNzBhZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQxZDk2Y2NlLTk0MzAtNDhjNC05NzYwLTMxNmU1NmM4MGY0YiI6WyJyZWFkIl19LCJleHAiOjE3ODQ1NDI3NjQsIm5iZiI6MTc4NDU0MjE2NH0.ggunWNnF5eUvXW-UbHqezKuBA7D4wUKz_DrYFmCIIMo&client=eb317c8c-9e9a-4513-b791-21a4cc170adb&height=300&mode=fit","bannerMediaApiFileId":"41d96cce-9430-48c4-9760-316e56c80f4b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10001,"serviceDeskId":1,"name":"Customer support","description":"<p>Welcome! You can raise a ticket using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"6","name":"Bitcoin Centrum","descriptionHtml":"<p>If you want to make an appointment at our Bitcoin center, do not hesitate to contact us through this option. Write us a few words, when and at what time you would like to stop by us. Please do not forget to mention the reason for your visit.</p>","callToAction":"Bitcoin Centrum","introHtml":"<p>Do you want to make an appointment at our Bitcoin center?</p>","icon":10572,"iconUrl":"https://bitcoinzmenaren.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[1],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10583,"iconUrl":"https://bitcoinzmenaren.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[1],"key":""},{"id":"12","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us about the problems you have discovered on our platform.</p>","icon":10582,"iconUrl":"https://bitcoinzmenaren.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[1],"key":""},{"id":"9","name":"Suggestion for improvement","descriptionHtml":"","callToAction":"Suggestion for improvement","introHtml":"<p>Do you want to sugest any improvements? We are just an ear.</p>","icon":10498,"iconUrl":"https://bitcoinzmenaren.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""},{"id":"5","name":"Claim / Complaint","descriptionHtml":"","callToAction":"Claim / Complaint","introHtml":"<p>Do you have a problem with the transaction, or do you want to make a request / complaint? Select this option.</p>","icon":10579,"iconUrl":"https://bitcoinzmenaren.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10579","groups":[1],"key":""},{"id":"11","name":"Apply for a job","descriptionHtml":"","callToAction":"Apply for a job","introHtml":"<p>Do you want to work for us? Choose this option.</p>","icon":10577,"iconUrl":"https://bitcoinzmenaren.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[1],"key":""},{"id":"10","name":"Verification","descriptionHtml":"","callToAction":"Verification","introHtml":"<p>For verification of your identity choose this option</p>","icon":10578,"iconUrl":"https://bitcoinzmenaren.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[1],"key":""},{"id":"2","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://bitcoinzmenaren.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"8","name":"Exchange - other problem","descriptionHtml":"","callToAction":"Exchange - other problem","introHtml":"<p>Do you have a different problem or a problem with the cryptocurrencies?</p>","icon":10574,"iconUrl":"https://bitcoinzmenaren.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10574","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[5,10,6,11,3,9,12]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"Bitcoin Exchange complaints department","userLanguageMessageWiki":"<p>Dear customer, you can write us a customer ticket here, where please indicate what the problem was.</p>","defaultLanguageHeader":"BitcoinZmenáreň.sk reklamačné oddelenie","defaultLanguageMessage":"Vážený zákazník, tu nam môžete napísať zákaznícky ticket, kde prosím uveďte aký problém nastal.","defaultLanguageDisplayName":"Slovak (Slovakia)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlYjMxN2M4Yy05ZTlhLTQ1MTMtYjc5MS0yMWE0Y2MxNzBhZGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS03MTExMzgyNDEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg0NTQzMzY0LCJuYmYiOjE3ODQ1NDIxNjQsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.gXy3dBVh2plY8rmT-FhnwxnkIj15A2UPzElA2-X8pao","targetCollection":"upload-user-collection--711138241","endpointUrl":"https://api.media.atlassian.com","clientId":"eb317c8c-9e9a-4513-b791-21a4cc170adb","tokenDurationInMins":20}},"sharedPortal":{"name":"BitcoinZmenáreň.sk Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=bitcoinzmenaren","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"725bf0610457219fdb13d619fa73e4b0cfa952da_lout","baseUrl":"https://bitcoinzmenaren.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://bitcoinzmenaren.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"eb317c8c-9e9a-4513-b791-21a4cc170adb","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"f587e933718740f782496befe3bae4c6","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://bitcoinzmenaren.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}