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Dear customer, you can write us a customer ticket here, where please indicate what the problem was.
Verification
Required fields are marked with an asterisk*
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","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"a0e9782d-234a-4609-95e2-8c9c0ba43a85"},"content":[{"type":"text","text":"SK: Vážený zákazník, ak ste sa rozhodli pre overenie na level č.2, pripravte si prosím výpis bankového účtu, ktorý nie je starší ako 3 mesiace. 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In case you cannot attend a face to face meeting, we can arrange an online meeting (a working camera is required for an online meeting).","marks":[{"type":"em"}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"0eb7839a-3233-4fab-9b9f-fbfdad3172ca"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"bf0646ef-eafb-4472-b31f-72ec24609e8d"},"content":[{"type":"text","text":"SK: Naša spoločnosť si vyhradzuje právo na spracovanie vašej žiadosti 30 dní odo dňa podania žiadosti.","marks":[{"type":"em"}]}]},{"type":"paragraph","attrs":{"localId":"4bde364a-db82-4b6e-93ce-95d0019fb2e2"},"content":[{"type":"text","text":"ENG: Our company reserves the right to process your request 30 days from the date of submission of the request.","marks":[{"type":"em"}]}]}]}]}],"conditions":{"8":{"i":{"co":{"cIds":{"5":["3"]}}},"o":{"sIds":["3"]},"t":"sh"},"6":{"i":{"co":{"cIds":{"5":["1"]}}},"o":{"sIds":["1"]},"t":"sh"},"7":{"i":{"co":{"cIds":{"5":["2"]}}},"o":{"sIds":["2"]},"t":"sh"},"11":{"i":{"co":{"cIds":{"5":["5"]}}},"o":{"sIds":["5"]},"t":"sh"},"9":{"i":{"co":{"cIds":{"5":["4"]}}},"o":{"sIds":["4"]},"t":"sh"}},"sections":{"4":{"name":"Level 4","conditions":["9"]},"5":{"name":"Level 5","conditions":["11"]},"1":{"name":"Level 1","conditions":["6"]},"2":{"name":"Level 2","conditions":["7"]},"3":{"name":"Level 3","conditions":["8"]}},"questions":{"5":{"type":"cd","label":"Level overenia / Level type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Level 1","other":false},{"id":"2","label":"Level 2","other":false},{"id":"3","label":"Level 3","other":false},{"id":"4","label":"Level 4","other":false},{"id":"5","label":"Level 5","other":false}],"questionKey":""},"10":{"type":"tl","label":"Poznámka / Note:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"te","label":"Email","description":"Mail, ktorý ste použili pri registrácii na bitcoinzmenárni alebo pri registrácii cez ATM sa musí zhodovať. / The email you used when registering at the bitcoin exchange or when registering via ATM must match.","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"no","label":"Telefónne číslo / Telephone number","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"3":{"type":"cd","label":"Trvalý pobyt / Permanent residence","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"EU","other":false},{"id":"2","label":"Veľká Británia / United Kingdom","other":false},{"id":"3","label":"Россия / Russia","other":false},{"id":"4","label":"Україна / Ukraine","other":false},{"id":"5","label":"USA","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""}}},"uuid":"c46a83ac-bf5e-4827-a0f1-42186559e3ea"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2025-01-07T10:34:31.060185446Z","publish":{"jira":{"issueRequestTypeIds":[10],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[10],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Verification form","submit":{"lock":false,"pdf":false},"templateFormUuid":"c46a83ac-bf5e-4827-a0f1-42186559e3ea"},"layout":[{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"01f7092f-e246-41f5-a477-5a4c8d21a4da"},"content":[{"type":"text","text":"ONLINE LIMITY PRE FIAT DEPOZIT / VÝBER","marks":[{"type":"em"},{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"ONLINE LIMITS FOR FIAT DEPOSIT / WITHDRAWING","marks":[{"type":"em"},{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"(Ročné limity / Yearly limits)"}]},{"type":"paragraph","attrs":{"localId":"7f8c543a-da81-48b1-9921-a050999347a3"},"content":[{"type":"text","text":"LEVEL 1 - 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Naša zákaznícka podpora vás bude kontaktovať po odoslaní tohto formuláru.","marks":[{"type":"em"}]}]},{"type":"paragraph","attrs":{"localId":"1428fb91-c222-4376-99a6-a1e657fa581b"},"content":[{"type":"text","text":"ENG: "},{"type":"text","text":"Dear customer, if you have decided on level 2 verification, please prepare a bank account statement that is no older than 3 months. Our customer support will contact you after submitting this form.","marks":[{"type":"em"}]}]}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"success"},"content":[{"type":"paragraph","attrs":{"localId":"5e66defb-be2c-4839-8a20-ec56eff9b545"},"content":[{"type":"text","text":"SK: Vážený zákazník, ak ste sa rozhodli pre overenie na level č.3, pripravte si prosím druhý doklad totožnosti s vašou fotografiou (nesmie sa jednať o pas). 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V prípade, že sa nemôžete zúčastniť face to face meetingu, môžeme si dohodnúť online stretnutie (na online stretnutie je vyžadovaná funkčná kamera).","marks":[{"type":"em"}]}]},{"type":"paragraph","attrs":{"localId":"69a4cba0-e53c-4703-93ab-a117b461b925"},"content":[{"type":"text","text":"ENG: Dear customer, if you have decided on verification at level no. 4, please arrange a face-to-face meeting with us (indicate below in the note the date and time when we can contact you). In case you cannot attend a face to face meeting, we can arrange an online meeting (a working camera is required for an online meeting).","marks":[{"type":"em"}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"0eb7839a-3233-4fab-9b9f-fbfdad3172ca"}},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"bf0646ef-eafb-4472-b31f-72ec24609e8d"},"content":[{"type":"text","text":"SK: Naša spoločnosť si vyhradzuje právo na spracovanie vašej žiadosti 30 dní odo dňa podania žiadosti.","marks":[{"type":"em"}]}]},{"type":"paragraph","attrs":{"localId":"4bde364a-db82-4b6e-93ce-95d0019fb2e2"},"content":[{"type":"text","text":"ENG: Our company reserves the right to process your request 30 days from the date of submission of the request.","marks":[{"type":"em"}]}]}]}]}],"conditions":{"8":{"i":{"co":{"cIds":{"5":["3"]}}},"o":{"sIds":["3"]},"t":"sh"},"6":{"i":{"co":{"cIds":{"5":["1"]}}},"o":{"sIds":["1"]},"t":"sh"},"7":{"i":{"co":{"cIds":{"5":["2"]}}},"o":{"sIds":["2"]},"t":"sh"},"11":{"i":{"co":{"cIds":{"5":["5"]}}},"o":{"sIds":["5"]},"t":"sh"},"9":{"i":{"co":{"cIds":{"5":["4"]}}},"o":{"sIds":["4"]},"t":"sh"}},"sections":{"4":{"name":"Level 4","conditions":["9"]},"5":{"name":"Level 5","conditions":["11"]},"1":{"name":"Level 1","conditions":["6"]},"2":{"name":"Level 2","conditions":["7"]},"3":{"name":"Level 3","conditions":["8"]}},"questions":{"5":{"type":"cd","label":"Level overenia / Level type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Level 1","other":false},{"id":"2","label":"Level 2","other":false},{"id":"3","label":"Level 3","other":false},{"id":"4","label":"Level 4","other":false},{"id":"5","label":"Level 5","other":false}],"questionKey":""},"10":{"type":"tl","label":"Poznámka / Note:","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"1":{"type":"te","label":"Email","description":"Mail, ktorý ste použili pri registrácii na bitcoinzmenárni alebo pri registrácii cez ATM sa musí zhodovať. / The email you used when registering at the bitcoin exchange or when registering via ATM must match.","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"no","label":"Telefónne číslo / Telephone number","description":"","validation":{"rq":true,"wh":false},"choices":[],"questionKey":""},"3":{"type":"cd","label":"Trvalý pobyt / Permanent residence","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"EU","other":false},{"id":"2","label":"Veľká Británia / United Kingdom","other":false},{"id":"3","label":"Россия / Russia","other":false},{"id":"4","label":"Україна / Ukraine","other":false},{"id":"5","label":"USA","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""}}},"uuid":"c46a83ac-bf5e-4827-a0f1-42186559e3ea"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}